Food supplement. Not a medicine. Sold by Martin Pierre D Van Gansberghe, Auckland, New Zealand.

Return & Refund Policy

Last updated:

This policy applies to all purchases of Nuvile Complex through martinpierredvangansberghe.be, operated by Martin Pierre D Van Gansberghe.

1. Right of withdrawal - 14 calendar days

You have 14 calendar days from the date of delivery to return Nuvile Complex without providing a reason. This voluntary 14-day withdrawal right applies in addition to any statutory rights you hold under New Zealand consumer law.

2. Return conditions

To be eligible for a return, the product must meet all of the following conditions:

  • The original factory seal must be intact and unbroken.
  • The product must be in its original, undamaged packaging.
  • The product has not been opened or used.

Important note: Due to hygiene and food safety regulations, Nuvile Complex cannot be returned once the factory seal has been broken or the packaging has been opened. This is a lawful exception for sealed food products.

3. How to initiate a return

  1. Email us at [email protected] within 14 days of delivery, stating your order details and reason for return.
  2. We will respond within 2 working days with return instructions and a return address.
  3. Pack the product securely and send it to the address provided.
  4. Share the tracking number with us by email once dispatched.

4. Return shipping cost

Return shipping costs are the responsibility of the customer, except where the product is returned due to a defect or a fulfilment error on our part. In those cases, we will arrange collection at no cost to you.

5. Refund timeline

Once we receive and inspect the returned product, we will process your refund within 14 calendar days. Refunds are issued via bank transfer to an account you nominate. We do not charge any administration fee for processing returns.

6. Order cancellation

You may cancel your order free of charge at any time before dispatch. To cancel:

  • Tell us during the phone confirmation call - the order will not be dispatched.
  • Or email us at [email protected] as soon as possible after placing your order.

7. Refusing delivery (cash-on-delivery)

If you choose not to accept and pay for the parcel on delivery, the order will be returned to us and automatically cancelled. No charge will be applied to you.

8. Contact

For return and refund queries:
Email: [email protected]
Phone: +64 9 887 3241
Monday-Friday, 9:00-17:00 NZST