Food supplement. Not a medicine. Sold by Martin Pierre D Van Gansberghe, Auckland, New Zealand.

Privacy Policy

Last updated:

This Privacy Policy explains how Martin Pierre D Van Gansberghe ("we", "us", "our"), operator of Martin Pierre D Van Gansberghe, collects, uses, and protects your personal information when you visit our website or place an order for Nuvile Complex.

1. Information we collect

We may collect the following information:

  • Order information: name and phone number submitted through the order form.
  • Contact form information: name, email address and message content submitted through the contact form.
  • Technical data: IP address, browser type, pages visited, time of visit - collected automatically via cookies and server logs.
  • UTM and advertising parameters: campaign tracking data appended to the URL (utm_source, utm_medium, gclid) when you arrive from an advertisement.

2. How we use your information

  • To process and confirm your order by phone.
  • To arrange delivery and cash-on-delivery payment.
  • To respond to enquiries submitted via the contact form.
  • To improve our website using aggregated, anonymised analytics data.
  • To measure the effectiveness of advertising campaigns (with your consent).

3. Legal basis for processing

We process your personal data on the following legal bases under the New Zealand Privacy Act 2020 and, where applicable, GDPR Article 6:

  • Contract performance: processing your order and arranging delivery.
  • Legitimate interest: operating our website, preventing fraud, responding to customer queries.
  • Consent: analytics and marketing cookies - only when you have actively agreed via the cookie banner.

4. Sharing and disclosure

We do not sell your personal data. We may share it with:

  • Courier and logistics partners, solely to arrange delivery.
  • Google LLC - for advertising measurement and analytics (with your consent).
  • Regulatory or law enforcement authorities if required by law.

5. Data protection

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Payment details are never collected or stored by us - payment is made in cash or card directly to the courier.

6. Your rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your data (where no legal obligation to retain applies).
  • Withdraw consent for analytics or marketing cookies at any time via the cookie settings.
  • Lodge a complaint with the Office of the Privacy Commissioner (OPC) at privacy.org.nz if you believe your privacy rights have been breached.

7. International data transfers

Our analytics and advertising tools are operated by Google LLC, a US-based company. Data transferred to Google is subject to Google's standard contractual clauses and privacy protections. For details, see Google's Privacy Policy at policies.google.com.

8. Data retention

Order data is retained for up to 7 years for accounting and legal compliance purposes. Contact form submissions are retained for 12 months unless you request earlier deletion. Analytics data is retained in aggregated form per the Google Analytics default retention period.

9. Children's privacy

Our website and products are intended for adults only. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted data to us, please contact us immediately.

10. Third-party services

Our website may use the following third-party services:

  • Google Ads Conversion Tracking - to measure the effectiveness of advertising campaigns.
  • Google Ads Remarketing - to serve relevant advertisements to past visitors (with consent).
  • Google Analytics - to analyse website traffic in anonymised, aggregated form.
  • Google Maps Embed API - to display our office location on the contact page. Google may collect technical data when the map is loaded.

These services operate under Google's Privacy Policy. Consent for analytics and marketing is managed through our Cookie Banner and Consent Mode v2.

11. Cookie use

We use cookies as described in our Cookie Policy. You can manage your cookie preferences at any time using the cookie settings panel accessible from the banner on this website.

12. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the website after an update constitutes acceptance of the revised policy.

13. Contact

For privacy-related requests or questions:
Martin Pierre D Van Gansberghe
Rue de Meuse 8, 4520 Wanze, België
Email: [email protected]
Phone: +64 9 887 3241